University of Phoenix Survey Reveals High Student Satisfaction with Online Experience

Dec 04, 2021

A new survey of online learners that included more than 2,400 University of Phoenix students found that those attending the University had a higher satisfaction rate across a number of measures than online learners from more than 150 other institutions.

The survey, known as the Priorities Survey for Online Learners (PSOL), was administered by the University’s Assessment and Institutional Research Unit. The initiative measured satisfaction and priorities across measures such as academic series, enrollment services, institutional perceptions, instructional services and student services. Produced by Ruffalo Noel Levitz, the PSOL measured importance and level of satisfaction around the online college experience and produced data that allows institutions to determine what really matters to their students.

The data is meant to give institutions at both two- and four-year institutions with online learners a clear indication of how their students are responding to their programs, where they can make improvements and insight regarding how they compare to other schools.

By administering the survey on a regular basis, schools can see how they are changing and improving over time.

High Marks for University of Phoenix on Many Measures for Online Learners

In total 89,261 online learners from over 150 institutions participated in the survey. Students at University of Phoenix who participated in the PSOL indicated a high level of satisfaction with their experience. Eighty-one percent reported “overall satisfaction” with their online college experience, compared to 72 percent of students from other surveyed institutions.

This was the first time that University of Phoenix participated in the survey. John Woods, Ph.D., chief academic officer and provost at University of Phoenix, said the University teams were pleased by the findings. "University of Phoenix strives to meet student expectations and needs as they advance through their academic journey," he said. "Our areas of strength highlight our commitment to students around accessibility, convenience and alignment with career pathways."

How University of Phoenix is Meeting Online Student Needs

One of the University’s strengths is in preparing adult learners to transition in their careers. Career-focused learning comes in many forms at University of Phoenix, from traditional undergraduate and graduate degrees to professional development courses.

Additional services through Career Services for Life commitment provide career coaching, resume support and interview prep along with career-relevant content to students and alumni. University of Phoenix received a 90 percent satisfaction rate from students for “career alignment with my education program.”

University of Phoenix is committed to making career-oriented higher education opportunities accessible and flexible. Courses include numerous available start dates and support services abound to help adult and nontraditional learners successfully complete programs and prepare for their chosen career paths. The PSOL survey indicated that the University is meeting those goals. Students rated 92 percent satisfaction with University of Phoenix’s convenient online registration and 86 percent satisfaction with “online course experience that fits into my busy life.” They also reported an 88 percent satisfaction rate with “open communication channels with my faculty and other students.”

Overall, satisfaction scores from University of Phoenix students were two to 12 percentage points higher than those of online learners at other institutions.

Where University of Phoenix Will Focus Its Attention Next

The PSOL also provided a snapshot of areas where University of Phoenix hopes to focus its attention in order to improve the experience for online learners based on survey findings. In particular, the University intends to ensure there is a continued high level of attention paid to the quality of online instruction, faculty responsiveness to student needs and faculty feedback as pertains to advancing student learning.

"We used this survey to help us assess where we are performing best, as well as what we might improve,” said Dr. Woods. “Like every institution of higher learning, we are always seeking to discover from our learners what they experience us doing well, where we can do better and then take steps to improve.” He continued, "We want to continue to enhance the academic experience as well as career alignment for our students as they continue along their academic and career pathway."

About University of Phoenix

University of Phoenix is committed to advancing the educational goals of adult and nontraditional learners and is highly rated by its students for career preparation, flexible learning options and supportive learning environment. The University’s degree programs are aligned with numerous in-demand career paths including in computer software, nursing, and business. Each program provides numerous start dates, online classes and a variety of scholarship opportunities to make it possible for anyone to earn the degree they desire.

In addition, University of Phoenix’s Career Services for Life commitment provides students and alumni with resources to be competitive in the workforce for no additional charge. These services include resume and interview support, career guidance, education and networking opportunities. Numerous Recognized Student Organizations (RSOs) provide University of Phoenix students and alumni with lifelong connections that can help them enhance in their careers. For more information, visit

Article Posted in: Academics

Sudipto Das

Sudipto writes educational content periodically for LearnPick USA and backs it up with extensive research and relevant examples. He's an avid reader and a tech enthusiast at the same time with a little bit of “Arsenal Football Club” thrown in as well. He's got more than 5 years of experience in digital marketing, SEO and graphic designing.

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